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hotel

F.A.Q

You can cancel your stay up to 24h before your arrival without charge (except non-refundable reservations).

All stays made on our website in double rooms in Half Board or All Inclusive, of 10 nights or more in the Hotel Neptuno or Hotel Faro Jandia, have a free transfer from the airport to the hotel and back.

Other transfers can be requested by adding it in Extras at the time of booking. Or request a transfer by sending an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.. The transfer will be paid on arrival at the hotel reception.

We have a strict policy regarding Non-refundable room bookings that does not allow any cancellation or modification.

0-6 years.

From 18 years old.

You can contact the hotel directly (email) or add it in the extras section during your reservation.

You can manage your reservations comfortably, you will get a discount and you will be up to date with all the news and offers of the chain through newsletters.

There is a field just below the summary of your reservation.

Codigo Descuento ENG

During the reservation process the card is only requested to guarantee the reservation. All bookings made on web Mur are payable in cash or with card at the day of your arrival, except rooms with non-refundable rate.

Check in is from 2pm (with a margin of 2h in case of high occupancy) and check out is at 12h. In case you want a late check out, contact the reception desk to see the possibilities and the price of the extra costs.

Please contact the hotel directly to discuss your case and see if it is possible to make a bank transfer.

If there is no availability for the dates you have selected, you have three options to see the availability in the calendar, as indicated in the screenshot. Disponibilidad ENG

Please contact the hotel directly for your request. We never confirm this type of request, it all depends on the occupancy of the hotel.

You can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the request for a change. Whenever there is availability, we can modify the reservation for you.

You can contact us through This email address is being protected from spambots. You need JavaScript enabled to view it. or directly at the hotel and ask for the change.

If the room has the capacity to accommodate the extra person, it can be added without problem. You will have to notify the hotel with the name of the person and pay the difference of the extra person depending on the pension and days that you are going to stay.

If you still have some more questions, feel free to contact us by Chat within our office hours Mo-Fr from 9am - 5 pm or by mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

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