In the past few weeks, MUR HOTELS has examined the possibilities of opening its hotels and adapted all operational processes to the new situation of coexistence with COVID-19.
We are constantly updating the preventive measures for COVID-19 according to the regulations of the Government of the Canary Islands to ensure the safety of our customers and employees.
Our staff has received additional training and will adhere to the hygiene standards required to maintain full responsibility and consistency prior to COVID-19.
Due to Covid-19, certain points of sale of food and beverages may be out of service, aswell as beach shuttle and Wellness centre.
We ask you to comply with all the rules set in the hotel.
We apply the proposals published by the Ministry of Health, which have elaborated the new cleaning and disinfection protocols, including new equipment and cleaning products, from arrival at the customer's hotel to their departure and address all contact points.
Special personal protective equipment and hygiene. Training on health and food hygiene standards before opening for all employees.
In order to avoid cross-contamination, a protocol is drawn up for laundries on the procedure for washing and picking up clothes during the stay and at the customer's exit.
All stationery and decorations in the rooms are removed. All information about the hotel can be called up digitally on the TV in the room.
Wearing a face mask in all communal areas of the hotel is required by law.
Digitization of information about your stay.
Please take a minimum 1,5 m distance to other persons.
Protocols and personal protective material.
Smoking in all communal areas of the hotel is prohibited.
Restaurant offers adapted to the current situation.
Online check-in to avoid crowds at the reception.
Disinfection of surfaces such as door handles, tables and desks with increased frequency.
