Frequent questions MUR Hotels

Please contact the hotel directly for your request. We never confirm this type of request, it all depends on the occupancy of the hotel.

Please contact the hotel directly to discuss your case and see if it is possible to make a bank transfer.

There is a field just below the summary of your reservation.

You can contact the hotel directly (email) or add it in the extras section during your reservation.

You can manage your reservations comfortably, you will get a discount and you will be up to date with all the news and offers of the chain through newsletters.

You can cancel your stay up to 24h before your arrival without charge (except non-refundable reservations).

During the reservation process the card is only requested to guarantee the reservation. All bookings made on web MUR are payable in cash or with card at the day of your arrival, except rooms with non-refundable rate.

If the room has the capacity to accommodate the extra person, it can be added without problem. You will have to notify the hotel with the name of the person and pay the difference of the extra person depending on the pension and days that you are going to stay.

You can contact us through comercial@murhotels.com or directly at the hotel and ask for the change.

You can send an email to comercial@murhotels.com with the request for a change. Whenever there is availability, we can modify the reservation for you.

Check in is from 15:00 h (with a margin of 2h in case of high occupancy) and check out is at 12h. In case you want a late check out, contact the reception desk to see the possibilities and the price of the extra costs.

At the MUR Hotel Faro Jandía & Spa, children between 0 and 3 years old, stay for free.

All stays made on our website in double rooms in Half Board or All Inclusive, of 12 nights or more in the Mur Hotel Neptuno or Mur Hotel Faro Jandia, have a free transfer from the airport to the hotel and back.

Other transfers can be requested by adding it in Extras at the time of booking. Or request a transfer by sending an email to: shuttle@murhotels.com. The transfer will be paid on arrival at the hotel reception.

We kindly ask our guests to wear appropriate attire to enjoy the dinner service and to refrain from entering the restaurant wearing swimming costumes, swimming trunks, bikinis, tank tops and beach shoes.

We thank you for your understanding regarding the appropriate use of clothing on these occasions and invite you to enjoy a casual and elegant atmosphere.

From 16 years old.

Yes, we offer a long-stay discount at ART Las Palmas, our holiday homes in Las Palmas de Gran Canaria, the capital. For stays of 30 nights or more, you can enjoy an additional discount. You can check prices on our booking engine.

If you arrive early at Gran Canaria and before the official check-in time (3:00 PM) at Hotel Neptuno, we can offer you early check-in, subject to availability. In case of availability at your arrival day, the cost of early check-in is €50 if it is before 10:00 AM or €30 if it is before 12:00 PM. Please let us know by email in advance if you wish to add this to your booking.

At our MUR Hotel Faro Jandia in Fuerteventura, we offer a unique experience in suites designed for your maximum comfort, each with a private jacuzzi on the balcony. It's the ideal place for your romantic getaway or a dream vacation in the Canary Islands.

Our Junior Suites are designed for couples seeking privacy. Each has a spacious terrace and a <strong>two-person jacuzzi</strong>, perfect for enjoying a relaxing soak under the starry sky of Jandía, Fuerteventura.

For those seeking more space and unparalleled luxury, our Suite Royal and Suite Presidential are the perfect option. Both have an outdoor <strong>jacuzzi for up to 8 people </strong>on their enormous terrace, offering direct and spectacular views of the Atlantic Ocean and the iconic Morro Jable Lighthouse.

We have a strict policy regarding Non-refundable room bookings that does not allow any cancellation or modification. In case you need to change your travel dates, please contact us.

ART Las Palmas is a newly built holiday home offering modern apartments in the center of Las Palmas de Gran Canaria

Yes, you can. We want your experience to begin from the very first moment. That’s why we offer online check-in: fast, secure, and tailored to you. Spend less time on paperwork and more time enjoying your trip. Here you find the list of each hotel check-in system:
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<a href="https://kiosk.newhotelcloud.com/#/welcome?ht=1103D523CE4D4FFFB93E6864E6245BA4/">MUR Hotel Faro Jandia & SPA</a>
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<a href="https://kiosk.newhotelcloud.com/#/welcome?ht=7D33B3A4B3314F5F89C1643B1748F700">MUR Hotel Neptuno</a>
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<a href="https://kiosk.newhotelcloud.com/#/welcome?ht=CE3EC0AFF8A547F6B75C38F00A73CDB8">MUR Apartamentos Buenos Aires</a>
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<a href="https://kiosk.newhotelcloud.com/#/welcome?ht=9233F9BCF92B4B44B2346B06FF5B1214">MUR Bungalows Parque Romantico</a>
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<a href="https://pok-client.leanhotelsystem.com/pre-checkin/28%7Cbe4ff758-a667-4ce1-87c9-1a34eca2d813/#!/select-language">ART en LAS PALMAS</a>
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ART Las Palmas offers beside modern and fully equipped apartments, also free parking with electric charging options (at a cost), special bicycle parking, high-speed WiFi internet, airport shuttle service (at a cost), and a business center with meeting rooms.

We also offer:

- luggage storage in case the client arrive early or need to check out late. The luggage room is free of charge but need to be advised in advance to the staff
-weekly housekeeping service for stays of 7 nights or more (including sheets and towels)
- additional cleaning service: €30/day (on request)
- towel change: €5/set (on request) which includes 2 shower towels, 2 hand towels and 1 bath mat
- beach towels can be rented during the stay with an extra cost of 5€ per towel and a deposit of 20€ which will be refunded
- baby bed is offered for free. The size of the crab is 125cm (length) x 65cm (width) x 76cm (height)

Yes, ART Las Palmas is pet-friendly (dogs only) with a limit of one pet per stay, weighing no more than 10 kg. There is an additional charge of EUR 12 per night per pet. We also provide a food and water bowl for your dog.

Yes, ART Las Palmas has a free parking area for all guests. You don't need to reserve a parking space, but you must check in at reception before arrival to gain access. The parking entrance is located behind the gas station.
There is also street parking available, but it is not free.

Yes, there is a bus stop and taxi ranks just a few metres from the property. The bus number #60 brings you from the central busstation Santa Catalina, 20 minutes walk from ART LAS PALMAS, to the airport of Gran Canaria directly. Other option is taking a taxi calling to +34 928 46 46 45. the aproximate cost for a taxi from ART to the airport is about 40EUR.

No, this property does not offer restaurant service.
But we provide a vending machine with snacks and pastries (charges apply), a Nescafé machine with a selection of coffees (charges apply) at the lobby area and then there is a wide variety of restaurants are available nearby for breakfast, lunch and dinner option. For recommendations about restaurantes nearby please ask the staff, they will be delighted to comment you places close by.