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Optional Insurance for Your Stay at Our Hotel

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Travel with peace of mind with MUR Hotels

Optional insurance to enjoy your stay without unexpected issues

At MUR Hotels, we want your only concern to be enjoying your holidays.
That’s why, during the booking process, we offer optional travel insurance managed by Intermundial and underwritten by Maná, so you can travel with complete peace of mind and protect your stay before and during your trip, regardless of the type of rate you choose.

✅ 100% optional purchase
✅ Compatible with flexible and non-refundable rates
✅ Coverage from the moment of purchase

During the booking process, you will have full access to all insurance documentation, where you can clearly review:

•IPID (Insurance Product Information Document)
•General Terms and Conditions
•Summary detailing coverages, limits, minimums, and cancellation causes

Travel with peace of mind with MUR Hotels

Optional insurance to enjoy your stay without unexpected issues

At MUR Hotels, we want your only concern to be enjoying your holidays. 
That’s why, during the booking process, we offer optional travel insurance managed by Intermundial and underwritten by Maná, so you can travel with complete peace of mind and protect your stay before and during your trip, regardless of the type of rate you choose. 


✅ 100% optional purchase 
✅ Compatible with flexible and non-refundable rates 
✅ Coverage from the moment of purchase 


During the booking process, you will have full access to all insurance documentation, where you can clearly review: 

  • IPID (Insurance Product Information Document) 
  • General Terms and Conditions 
  • Summary detailing coverages, limits, minimums, and cancellation causes 

🛡️PLUS Assistance and Cancellation Insurance MUR Hotels

🛡️PLUS Assistance and Cancellation Insurance

PLUS Assistance and Cancellation Insurance 

Ideal for protecting your booking against common unforeseen events and having medical assistance during your stay. 

 

What does it include? 

 

  • Up to 33 covered cancellation causes
  • Reimbursement of cancellation costs up to €1,000 per person
  • Medical assistance up to €50,000
  • Baggage loss up to €1,000
  • Trip interruption up to €1,000
  • Telemedicine, incident management, and baggage tracking 
     

👶 Babies free 
📌 Insurance cannot be cancelled or modified after purchase 

🛡️VIP Assistance and Cancellation Insurance MUR Hotels

🛡️VIP Assistance and Cancellation Insurance

Maximum peace of mind before and during your trip 

Designed for those looking for the most comprehensive protection and truly worry-free travel. 

 

Includes everything in the PLUS plan and also: 

 

  • Up to 44 guaranteed cancellation causes
  • Cancellation reimbursement up to €3,000 per person
  • Medical assistance up to €100,000
  • Travel and accommodation expenses for an accompanying person
  • Premium services: crisis committee, catastrophe assistance, safe opening, lost keys
  • Extended COVID-19 coverage 

 

👶 Babies free 
📌 Insurance cannot be cancelled or modified after purchase 

🛡️  PLUS Assistance Insurance MUR Hotels

🛡️  PLUS Assistance Insurance

Protection during your stay 

 

Recommended if you already have a flexible rate and want medical assistance and destination services without cancellation coverage. 


Includes: 

 

  • Medical assistance up to €50,000
  • Unlimited repatriation and early return
  • Baggage loss up to €1,000
  • Telemedicine and medication delivery
  • Private civil liability 

 

👶 Babies free 
⏱️ Cancelable or modifiable up to 24 hours before arrival 

🛡️ VIP Assistance Insurance MUR Hotels

🛡️ VIP Assistance Insurance

The best possible assistance during your trip 


For travelers seeking the most comprehensive coverage once at their destination. 


Includes everything in the PLUS plan and also: 

 

  • Medical assistance up to €100,000
  • Travel and accommodation for an accompanying person
  • COVID-19 coverage (PCR tests and quarantine)
  • Premium services and assistance in complex situations 


👶 Babies free 
⏱️ Cancelable or modifiable up to 24 hours before arrival 

📱 Manage your insurance easily and transparently MUR Hotels

📱 Manage your insurance easily and transparently

Once your booking is confirmed, you will receive an email from Intermundial, the insurance provider, with your policy and the information needed to complete your companions’ details. 

You can also download the insurer’s App, from which you can: 

 

  • Request 24-hour assistance
  • Access telemedicine
  • Manage and track claims
  • Check certificates, coverages, limits, and contractual documentation 

  • Who is the insurance provider and insurer?

    The insurance offered during the booking process at MUR Hotels is managed by Intermundial and underwritten by Maná, companies specialized in travel insurance with extensive experience in the tourism sector. 

  • Where can I check the insurance conditions before purchasing?

    During the booking process, you will have access to all insurance documentation, including: 

     

    •IPID (Insurance Product Information Document)

    •General Terms and Conditions

    •Coverage summary with details of guarantees, limits, minimums, and cancellation causes 

     

    This way, you can make a fully informed decision before confirming your purchase.

  • Is it mandatory to take out insurance?

    No. Taking out any of the insurance options is completely optional and is offered as an additional service for greater peace of mind when traveling. 

  • Who is covered by the insurance?

    The insurance covers the booking holder and all included companions, including adults, children, and babies. To provide better service, it is important that all companions are registered through the email Intermundial sends after the booking. 

  • When does the insurance coverage start?

    •Cancellation coverage starts the day after purchase.

    •Assistance coverage begins on the start date of the trip. 

  • What happens if I have to cancel my booking?

    First, you must cancel the booking with MUR Hotels. If the reason for cancellation is included among the covered causes of the purchased insurance, you must report the claim to Intermundial and provide the required documentation to request reimbursement. 

  • What is the difference between cancellation and trip interruption?

    •Cancellation: cancellation of the trip before the arrival date.

    •Interruption: early return after the trip has started due to a covered cause. 

     

    In both cases, the insurance reimburses unused expenses according to the limits and conditions of the policy. 

  • Do I have to pay upfront if I need medical assistance?

    Generally, no. As long as you contact the 24-hour assistance service, Intermundial will coordinate medical care directly with the corresponding medical center. 

  • What should I do if my baggage is lost or delayed?

    You must file an incident report (PIR) at the airport and keep it along with expense receipts. With this documentation, you can process the claim according to your insurance coverage. 

  • Can I modify or cancel the insurance once purchased?

    •Assistance-only insurance can be modified or canceled up to 24 hours before arrival. 


    •Insurance policies that include cancellation do not allow changes or cancellations once purchased.

  • How do I manage an incident or a claim?

    Quickly and easily through the Intermundial App or the Customer Area, where you can:

     

    •Report the claim
    •Upload documentation
    •Track the status of your request in real time

    If you need a more formal or more marketing‑oriented version, I can adapt it.